How we respond
From receipt to follow-up, without a break in the record.
Every matter moves through the same six steps. Each step leaves something behind: the original, the review, the approval, the proof of sending.
- Delivered
Receive
Keep the original message, its attachments and the time received exactly as they arrived.
Leaves on the recordOriginal · time received
Check the facts
Separate claims from demands, and mark each point as fact, inference or unconfirmed.
Leaves on the recordClaims and demands table
Review
Grounds that may apply, gaps in the evidence, rebuttals to expect, and the options for a response.
Leaves on the recordReview note · options
Approve
Important decisions and anything sent out wait for RISCON’s confirmation.
Leaves on the recordApproval record
- Replied
Reply in writing
Only an approved answer goes out, and only in writing.
Leaves on the recordSent reply · proof of sending
- Accepted
Follow up
If a court procedure opens, papers are prepared for e-filing, and filing and acceptance are recorded separately.
Leaves on the recordFiling record · acceptance
What is urgent
Two kinds of date, written apart
The reply date the other side asks for and a deadline confirmed in law are written down separately. A deadline that is not confirmed stays blank; we do not guess.
Reply date asked
____ . __ . __
Copied from their message, as written.
Confirmed legal deadline
Filled only from the notice or rule that sets it.
States on the record
Three states, never merged
Delivered to PRO SE, a reply sent, accepted by the court: each is recorded on its own, with its own proof.
- Delivered
Delivered to PRO SE
The message and its attachments reached the desk and were logged with the time received.
- Replied
Reply sent
An approved written reply actually went out. A draft is not a reply.
- Accepted
Accepted by the court
The court’s system shows the filing as received. Writing or pressing submit is not acceptance.
24/365
A court paper arrives at night
What round-the-clock support means in practice: the agents keep working through the night, and the steps that belong to you or to the court stay marked as yours.
A court paper arrives at night
YouSort the paper type and the dates to confirm
AgentsAsk about what is unclear
AgentsReview the case and the evidence
AgentsSet out tomorrow’s tasks and materials
AgentsYou file; the court confirms acceptance
YouCourtConnect the follow-up work
Agents
What PRO SE does
- Receives, logs and keeps the original
- Organises facts, evidence and issues
- Drafts written replies and court papers
- Keeps dates, states and proof in one record
What stays with the party
- Signing and sending under their own name
- Logging in to e-filing and submitting
- Appearing in court and speaking there
- Every decision, settlement included
PRO SE is the legal division of RISCON, not a lawyer’s office, and it does not stand in for anyone in court. It prepares and organises; filing, appearing and deciding stay with the party. Public pages are general information, not legal advice or an official court service.